AI News
Salesforce’s AI Revolution: 4,000 Support Jobs Automated with Agentforce
A New Era in Customer Support Salesforce, a leader in CRM solutions, is setting a new benchmark in customer support through AI. In 2025, the company launched its Agentforce AI platform, automating nearly half of its service tasks and reducing its support team from 9,000 to 5,000 employees. Despite this reduction, service quality not only remained stable but, in some cases, improved (OpenTools.ai; Folio3.ai). CEO Marc Benioff calls this shift an “exciting new chapter,” highlighting AI's rapid im
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